Frequently
Asked Questions:
 What
time will the truck arrive? The truck is scheduled
to arrive at 11am
How
late can I come and pick up my fish? Pre-ordered fish
need to be picked up by 1pm, although we strongly suggest that
you arrive before 1 pm to insure your fish are still available.
 Do
I need to bring something to put them in? Fish will
be bagged and sealed with oxygen. Although it is recommended
that you bring coolers and/or water tight, preferable plastic
containers. This will ensure that if a bag leaks the fish will
arrive to your pond safely. In general you will receive one
bag per 50 fish. If you are purchasing less then 50 fish, plan
for one bag per species.
What
do I do when I get my fish home? Leave fish in the
bags (do not open bag) allowing the bag to float in the water
for 10-15 min this will adjust the fish to the water temperature
of your pond. After the water temperature has adjusted simple
open the bag releasing the fish into your pond.
I
did not place a pre-order, can I still purchase fish? Extra fish are always available on Fish Day. Extras will be
sold as early as 9 am on fish day so arrive early to ensure
you receive the fish you want.
I
placed a pre-order but cannot make it there by 1 to pick it
up. Can you hold the order for me? Pre-Orders are released
at 1 pm. We can not hold fish after 1 pm. If you are unavailable
to pick up your fish before this time please call or send a
friend or family member.
Will
my fish be ready when I arrive? Fish bags have a limited
oxygen supply (approximately 1-2 hours) so they cannot be pre-bagged.
We suggest that customers arrive one hour before the truck arrives
to reduce their wait time.
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