Returns & Exchanges
100% Satisfaction Guaranteed!
Our mission is to exceed your expectations. We don’t just sell products, we sell solutions. If for any reason you are unhappy with your purchase, simply send the item(s) back to us for a full merchandise refund. All returned items must be clean, in original packaging with instructions and all components. Electrical units must be unaltered, in working condition, and may incur a restocking fee. Opened Pond & Lake Chemicals and Floating Fountains may not be returned. Please call for a Return Authorization before returning your items.
Unless stated otherwise all mechanical products are covered from manufacturer defect for a period of 1 year from date of purchase. The Pond Guy® will repair or replace the defective product except for Pond & Lake Fountains and Airmax® Compressors which will be submitted to the manufacturer for repair or replacement. You will be responsible for return shipping charges. The Pond Guy® will be responsible for the shipping cost to have the replacement or repaired item returned to you. Customers located outside of the Continental United States will be responsible for all shipping charges. Please call for further details on expediting your warranty claim.