Shipping & Delivery
Most packages ship via ground carrier. If faster service is needed please call us at 866-766-3435. Orders will be delivered in 6-10 business days unless item is back-ordered or drop-shipped directly from the manufacturer. Live plants are excluded from free shipping & follow the shipping table shown below. Additional shipping charges on heavy/large items still apply and will be noted in your cart. Orders shipping to Alaska, Hawaii & Puerto Rico, please contact us for shipping rates.
Shipping rates are as follows:
*Free Shipping excludes plants, snails, motor freight, additional handling charges & special order items.
Express Shipping is available for $12.95. If your order is submitted by 12 PM ET, it will ship same day (Monday - Friday) for delivery within 1-5 business days. If an order with Express Shipping is made after 12 PM ET, it will ship the following business day.
Live Plants, Fish & Snails
NOTE: Aquatic Plants & Snails are excluded from the Free Shipping over $99 promotion. This also means the merchandise total for all Aquatic Plants & Snails will not count towards the $99 threshold. Aquatic Plants & Snails will ship separately from all other items. Aquatic Plants & Snails are live goods and must be shipped express.
Plant Restrictions Some plants have state restrictions. Please call or view plant product page for plant availability in your state.
Pre-Ordering Live Plants We suggest pre-ordering all live plants. Pre-orders will be released depending on the zone(s) to which they are shipped. This ensures plants will be safe upon arrival. If an ordered plant is not available at time of shipment, a “like plant” of equal or greater value will be substituted by the grower with no prior notice.
Pond Snails Black Japanese Trapdoor Snails are available. A minimum of 5 snails must be ordered when ordering plants. A minimum of 20 snails must be ordered when ordering without plants. Snails cannot be shipped to California.
Shipping Charge for Live Plants & Snails Live plants are shipped within 7-10 business days when weather permits to ensure plants will arrive healthy. Plants ship directly from our nursery and may arrive separately from other merchandise ordered at the same time. All plants are guaranteed to arrive alive. All claims must be made within 24 hours of arrival.
Shipping fees for plants to the Continental US are as follows (Plant orders shipping to Alaska, Hawaii & Puerto Rico, please contact us for shipping rates.):
|$0.00 - $48.99||
|$49.00 - $100.00||
|$100.01 and up||
Due to the nature of living goods, we may have limited inventory of specific plants. Prices subject to change without notice.
Chemicals cannot be shipped to California, Connecticut, Maine, New Jersey, New York & Washington. Other states may have restrictions. See individual product page for restrictions.
Motor Freight Shipments:
If an item is too large to ship ground the item must be shipped via common carrier. The shipping rates for these items are as follows:
Please inspect your delivery before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived "complete and without damage". You may refuse a shipment if it has suffered damage in transit without penalty.