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Meet The Pond Guy

We are a group of passionate pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction...guaranteed!

 CUSTOMER CARE TEAM


Janelle

Janelle Petrucci

Customer Care Manager

Janelle began her career at The Pond Guy in 2013 as a Pond Tech. With the continual growth of the company, she has advanced a few times to Aeration Specialist, Assistant Manager and is now our Customer Care Manager. Janelle oversees our customer service team and trains all new employees.

Sue

Sue Schoenherr

Customer Care Assistant Manager

Sue started with The Pond Guy in 2009 as a Pond Tech assisting customers with their orders and providing information about our products. As the company has grown, Sue became part of our Customer Care Department to give customers specialized assistance with their orders and products.

Liz

Liz Pennazoli

Pond Tech/Aeration Specialist

Liz joined The Pond Guy in 2014 as a Pond Tech after completing her graduate studies in wetlands and wildlife management. As Aeration Specialist, Liz oversees the development of the personalized aeration layouts and works with aeration customers to address any questions they have on our systems.

Gia

Gia Breloski

Customer Care

Gia began working for The Pond Guy in 2013 processing online and mail orders. She then moved on as a Pond Tech to help customers with anything pond related. She currently works as a Customer Care Representative providing help with warranty and order related concerns.

Beth

Beth Shroeder

Customer Care Support

Beth started with The Pond Guy in 2012 as a Pond Tech and currently she is part of the Customer Care Support team. Some of her daily tasks include processing web orders, answering customer emails and other behind the scene tasks. Beth has also spent a lot of time in our local store, assisting customers with their pond needs.

Paul

Paul Donnelly

Pond Tech

Paul started at The Pond Guy back in 2013 as a Pond Tech. He is such a team player and has quite often helped fill in at our retail store and with maintaining our multiple water gardens out front. This hands-on experience has come in handy more times than we can count! Paul gets a lot of repeat customers calling in for him to help them fix and maintain their ponds.

Chris

Chris Schweihofer

Pond Tech

Chris began his journey at The Pond Guy as a Service Applicator in 2014. Growing with the company, Chris moved into the customer service department. Chris' applicator background has helped him a lot with identifying customers' weeds and knowing which product to use to treat them.

Donna

Donna Scott

Pond Tech

Donna is the newest addition to the customer service team. She started in 2015, but has already proven to be a great addition. From answering phone calls to responding to email, Donna focuses on helping customers treat current pond issues and helping them proactively maintain their ponds!

Shelby

Shelby Metz

Pond Tech

Shelby started with The Pond Guy in 2014 as a Pond Tech. As a Pond Tech she troubleshoots and provides maintenance plans for customers based on their unique pond needs. In addition, Shelby also oversees our internal product training for other Pond Techs within her department.

Donna