Our Privacy and Security Guarantee

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice informing you of our intent to collect personal information, explaining our online information practices and informing you of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on The Pond Guy website. On some pages, you can order products, make requests, and register to receive materials. When you do this, the types of personal information collected at these pages are:

  • Your name
  • Your postal address
  • Your email address
  • Your phone number
  • Your credit/debit card information
  • The product(s) you ordered an the amount(s) paid
  • Your Internet service provider
  • The web page from which you came
  • The pages you visited on our site

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • The recipient's name
  • The recipient's address
  • The recipient's phone number

How We Use Information and How You Can Correct and/or Remove Your Personal Information

The Pond Guy respects the privacy needs and concerns of our customers. It is our goal to provide you with an enjoyable and satisfying shopping experience, and to meet and hopefully, exceed your expectations. You can correct or remove all personally identifiable information we collect and maintain by contacting us. We use this procedure to better safeguard your information.

We process and confirm your order(s) with the information we collect. The information we collect is used to improve your shopping experience by making our website easier and more enjoyable to use.

The information we collect may be used to send you catalogs, postcards and/or emails about our products and services, as well as special promotions or upcoming events for The Pond Guy. If you do not want to receive mailings and/or emails from The Pond Guy, just let us know by contacting us.

We may share your name, addresses and/or email addresses with contractors The Pond Guy hires to assist us in making improvements to our website. The Pond Guy requires that such companies keep all such information confidential and use it solely for the purpose of making improvements to our website. If you do not want us to share your name, address and/or email address with these contractors, just let us know by contacting us.

We may share name, address and order(s) information with cooperative database companies like the Epsilon, Wiland, and Datalogix. When we do this, we do not share any credit/debit card information or your email address. These cooperative database companies use the information we provide to select names and addresses from their databases to whom we mail The Pond Guy catalog. If you do not want us to share your name and address with cooperative database companies, just let us know by contacting us.

We contract with a third-party service provider to place our advertising messages on other websites. This provider may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry-standard technology used by most major websites. No personally identifiable information is collected or used in this process

The Pond Guy makes use of Google Analytics Demographics and Interest Reporting. The Pond Guy may also make use of other Google Analytics for Display Advertising features, including Remarketing, Google Display Network Impression Reporting and/or the DoubleClick Campaign Manager integration. We are required by Google to disclose the following information to you in our Privacy Statement in connection with our use of any Google Analytics for Display Advertising features on The Pond Guy Site:


You may opt-out of Google Analytics for Display Advertising or customize Google Display Network ads by using the Google Ads Settings page. You may also prevent your data from being collected and used by Google Analytics by opting out through the use of the Google Analytics Opt-out Browser Add-on.

If The Pond Guy website makes use of the Google Analytics for Display Advertising Remarketing feature, The Pond Guy will use such Remarketing features to advertise online and third-party vendors, including Google, may show The Pond Guy ads on sites across the Internet.

The Pond Guy and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to (a) inform, optimize and serve ads based on a user's past visits to The Pond Guy site, and/or (b) report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to The Pond Guy site.

Data from Google Analytics Demographics and Interest Reporting may be utilized by The Pond Guy to help recognize and understand user preferences, to make improvements to The Pond Guy site, to choose content and advertising to display to you, and for other business purposes that will allow The Pond Guy to better serve you.

The Pond Guy does not sell any information we collect to third parties. The Pond Guy does not charge consumers different prices or refuse service if you exercise your privacy rights.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. Any connection or usage of the site done outside of the parameters of normal use is strictly prohibited, including but not limited to, data scraping, website monitoring, and load testing, without the, expressed written consent of The Pond Guy.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We use the latest technology in online security such as site identification and data encryption. With site identification, your browser automatically ensures that you are connected only to our website. If a problem arises, your browser will alert you to the potential loss of security.

The strict data encryption that we use hides sensitive information like your name, address, and credit card information. Our ordering process is protected by the Secure Sockets Layer (SSL) protocol, which encrypts your information and confirms the identity of The Pond Guy server before allowing your shopping cart to be checked out. Modern browsers support the SSL protocol. We recommend that you use the latest browsers to ensure that you are protected by advances in security technology.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain this information by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. Any connection or usage of the site done outside of the parameters of normal use is strictly prohibited-including but not limited to: data scraping, website monitoring, load testing-without the expressed written consent of The Pond Guy.