Customer Care Support
(Customer Service / Administrative Assistant)
This position has been filled. If you are interested in this role, please submit your resume and we will keep it on file for future openings.
Do you find it rewarding to do things the "right way" and receive recognition for it? Our Customer Care Support rep is a critical member of our team, and we know that having a great support system is crucial to our culture. This is an excellent opportunity for a self-motivated administrative assistant with excellent customer service skills.
Customer Service / Technical Sales Rep
($45,000 to $70,000)
Do you enjoy breaking down complex information into easy, shareable knowledge? Our Pond Techs are a critical contributor to providing our customers with quality service and technical support. In peak season, we receive a high volume of inbound calls. You should anticipate 50-70 calls per day to assist customers with troubleshooting their pond issues.
Desktop Support Specialist
Are you an energetic IT professional who enjoys creating solutions? The Pond Guy seeks a motivated Desktop Support Specialist to provide exceptional service in hardware, software, and network support. This role involves deploying workstations, assisting end-users, and ensuring security compliance. The ideal candidate has expertise in endpoint technologies, Office 365/M365, and ITIL framework. They should possess 2+ years of software deployment/patching experience and proficiency in security tools. Strong organizational skills and a proactive approach are essential.
Paid Search Manager
Are you a seasoned leader in Search Engine Marketing? The Paid Search Manager will drive company growth by overseeing the planning, implementation, and optimization of paid and organic search engine marketing activities. With 3-5+ years of experience, this position will lead a high-performing team, stay ahead of industry trends, and collaborate across platforms like Google Ads, Bing, Amazon, and social media to ensure the success of our pay-per-click (PPC) campaigns.
Paid Search Specialist
Are you looking to join a well-resourced marketing team that maintains high retention? Our Paid Search Specialist (PPC Specialist) is key to future company growth and responsible for all pay-per-click (PPC) campaigns. The ideal candidate must possess a keen understanding of paid search as they will create, manage, monitor, and analyze the accounts.
Are you looking for a clean, quiet, family environment with GREAT hours? Our Production employees are instrumental as we deliver quality service to our customers. Expect thorough training in our production process which requires a focus on accuracy and detail.
Sales Support Manager - Airmax
Ever considered being the cornerstone in providing outstanding customer service? Imagine yourself as the Airmax Sales Support Manager in this hybrid role. You'll handle coaching, metrics analysis, training plans, schedule management, and coordination of various initiatives. The ideal candidate should bring 3-5 years of leadership experience, technical know-how, great communication skills, and a hands-on mindset. If you're someone with a positive attitude, a quick learning curve, and a commitment to adding value beyond the day-to-day, this could be the role for you.
Are you customer focused and enjoy helping others? The Sales Support Representative role involves being a key liaison between customers and the Airmax team, ensuring excellent service and communication. Responsibilities include assisting the sales team, managing orders and quotes, addressing inquiries, handling warranties, and conducting various tasks. This position is ideal for a customer-focused individual who thrives in a dynamic, team-oriented environment.
Service Technician (Landscaping)
Do you love the water and being outside? Are you good with people and take pride in your work? We are looking for people who love to be outdoors and have the ability to communicate effectively and professionally with our customers. Our service technicians are involved in the management of nuisance algae and aquatic weeds in and around our customers’ waters.
Service Technician Assistant (Landscaping)
Are you looking for summer work with an option to turn it into year-round? Our Service Technician Assistant is a critical contributor to providing our customers with quality service. Our technicians are involved in the management of nuisance algae and aquatic weeds in and around our customers’ waters while being good stewards of the environment.
Shipping/Warehouse- All Shifts (Full Time, Part Time & Seasonal)
This position has been filled. If you are interested in this role, please submit your resume and we will keep it on file for future openings.
Do you enjoy being on the go and working in a fast-paced environment that has a family feel to it? Our newer building provides a feeling of shopping in your favorite well-lit big-box store with spacious aisles and a tidy, organized environment. While there is plenty of room, there is still a tight-knit tribe feeling working alongside a team of 30 coworkers.
Year after year, The Pond Guy continues to grow and recruit talented people to join our Tribe. Our current job listings don’t always reflect future growth opportunities. If you don't see the specific role you are looking for or have read our reviews and are interested in joining our Tribe, please let us know your areas of interest.
Internships at The Pond Guy
Are you interested in doing meaningful work while learning more about your chosen career field? Our paid interns will gain practical, real-world experience in the following areas of study: Accounting, Engineering, Human Resources, IT, and Marketing. As an intern, you will also have exposure to other business areas through job shadowing and networking opportunities.
The Accounting team measures the success of the company and provides analysis as to how we arrived at our profit and loss and ways to continually improve. The team’s functions include overseeing accounts payable, accounts receivable, cash management, payroll, financial reporting, budgeting, forecasting, and risk management. We adhere to the company’s core values of “Invest Wisely” and “Continuously improve, innovate and simplify.”
Customer Service provides the front line in our mission to be a group of passionate, knowledgeable pond professionals helping the world enjoy ponds.
Our Customer Service team engages with customers by providing e-mail, phone, and chat support. They are the Subject Matter Experts on our extensive product line, diving deep to understand the customer's underlying pond issues. Team members act as pond coaches, proactively helping customers troubleshoot technical equipment problems and find solutions to every unique pond problem.
Customer Service strives every day to live our core value to “Create wonderful customer experiences worth talking about.
Human Resources (HR)
Our Human Resources team cultivates the positive culture we have at The Pond Guy. They host several employee events throughout the year and maintain open company communications.
Our HR team also manages human resource planning; recruitment and retention; workplace policies; training and development; performance reviews; promotions; benefits coordination; workplace health and safety; and so much more!
Information Technology (IT) & Software Development
Our IT & Software Development team stays on the leading edge of technology to ensure The Pond Guy operates efficiently and effectively all while helping us enhance our customer experience. This team works closely with all departments within the company by working on various projects including application support, development, infrastructure, communication, servers, data storage, security, operating systems, endpoints, and software.
Facilities / Maintenance
The Pond Guy has multiple facilities in Armada and Romeo, Michigan, where our products are designed, developed, tested, produced, packaged, and shipped. Our Facilities and Maintenance team ensures our Tribe has a safe, clean, and fully functional work environment. The team tackles large-scale facility upgrades as well as routine preventive maintenance.
Our southeast Michigan Pond & Lake Service Department provides aquatic services for over 500 waterbodies each season from 5,000 sq ft ponds up to lakes 10 acres and larger.
The Pond Guy has licensed Service Technicians familiar with common weeds and equipped with the right pond care tools such as spray boats and specialized cutters. The team also helps to install, remove, store and maintain our local customers’ pond equipment such as aeration systems and fountains.
Marketing & Creative
The Marketing & Creative team develops and implements strategies to promote brand awareness and drive sales of The Pond Guy’s products or services. The team is responsible for managing various marketing campaigns and initiatives, with a focus on eCommerce, Digital, Creative, and Marketplace growth.
Outside Sales/Airmax, Inc.
In addition to providing pond, lake, and water garden solutions directly to our customers, our Outside Sales team serves and builds professional relationships with industry dealers, distributors, professional pond and lake managers, specialty retailers, and other wholesale partners. The Outside Sales/Airmax team serves industry customers in all 50 states and 10 countries.
Our Product Development department includes Engineering, R&D, Quality, and our Repair Center. Our Engineers and R&D pros utilize state-of-the-art tools and technical principles to develop innovative products and find solutions to the industry’s most difficult design challenges.
The Quality team brings standardization into the production process, ensuring quality and consistency. Our Repair Center team handles repairs and warranty items for aerations systems and decorative fountains, all while gaining insight on ways to improve.
As part of Operations, our Production team guarantees everything we put our name on exceeds industry standards of quality and performance. Some of our stations on our production floor consist of dry fill, liquid fill, assembly benches and labeling. When you see The Pond Guy name, rest assured that you are getting the very highest quality, backed by our satisfaction guarantee.
The Purchasing team works cross-functionally will all departments at The Pond Guy and is instrumental in providing quality service and on-time deliveries to our customers and Production Department. Our Purchasing department builds and maintains relationships with our vendors, all in an effort to maintain inventory levels to help Create Wonderful Customer Experiences Worth Talking About.
As part of Operations, our Shipping team works hard to provide affordable, accurate, and fast shipping to our customers in all 50 states and 10 countries. From our Distribution Center, we store, pick, pack, and ship products to fulfill customers’ orders. Shipping takes care every step of the way, ensuring that orders arrive on time and are accurately and safely packaged.
Your Health is Important to Us
Health, vision and dental insurance for you and your dependents. The Pond Guy provides a monthly contribution to help cover these costs. Short-term disability insurance. This is a great option for employees as it provides coverage for injuries and/or surgeries for events that occur outside of work as well as maternity leave. Life insurance at NO COST to the employee.
We Help You Plan for the Future
401(k) with employer match. Our plan is absolutely amazing! Employees can roll over and/or begin contributing to their 401(k) after 90 days of employment. After one year of employment, The Pond Guy matches 401(k) contributions 1 for 1, up to 4%. Employees are fully vested immediately.
Work and Life Balance
Paid Time Off (PTO) after 90 days. Immediate eligibility for eight (8) company-paid holidays. We care about our employees’ needs and ensure there are opportunities for open communication. Managers meet individually with employees quarterly (or more frequently) and are available to discuss any concerns employees have.
Culture is Key
We’ve all had that first day on the job... The one where we’re so impressed with the company’s excitement of their core values only to find out that that’s it. That’s where it ends. The book shuts and they're never spoken of again. That’s not us. We know that to ensure our culture reflects our core values we must practice them every day and work hard to continue, grow and sharpen them. We openly discuss these core values through our quarterly review process as well as through our training. We actively look for individuals to join our team who share these values!
A Look Inside The Pond Guy
We have a large campus with state-of-the-art facilities, equipment, and advanced technology. We invest millions in technology so our teams can continuously improve and innovate. Our workspaces are modern, bright, and clean.
For breaks and lunch, we have a beautiful kitchen which features café style seating and couches. We also have an outside eating area with a great view of our Koi pond, and a full-size pond is just a 5-minute walk away with another great seating area. On those hot summer days, our Events Team can be found whipping up slushies for the Tribe. There is always something fun happening at The Pond Guy.
Hands down the top ranked item that employees love about working here is the people. Employees often describe our working environment as laid-back with high expectations. Very contradictory, right? We say the same thing every time it comes up.
The culture is usually explained as a place people feel they can relate and communicate with coworkers and enjoy the comradery and teamwork of driving to meet goals together. Our culture creates an environment of caring and working hard to ensure our customers receive a quality product in an efficient manner.
At The Pond Guy we put emphasis on our Core Values — we strive to demonstrate them in our day-to-day life. Read more about our core values.
The Pond Guy was awarded the Top Workplaces honor from the Detroit Free Press. Awards are based on a confidential, third-party survey, in which 95.9% of our employees rated us as a top workplace. The company scored in the 99th percentile in the following areas: direction, values, appreciation, execution, and managers. The Pond Guy continues to grow, which is why we continue to hire and search for new members to join our tribe. In the past 5 years, we have steadily increased from 80 to almost 200 employees, and each employee is a valued member of our tribe. Are you interested in joining a growing company with an award-winning culture? Apply today!