Customer Service / Technical Sales Rep
($45,000 to $70,000)

Do you enjoy breaking down complex information into easy, shareable knowledge? Our Pond Techs are a critical contributor to providing our customers with quality service and technical support. In peak season, we receive a high volume of inbound calls. You should anticipate 50-70 calls per day to assist customers with troubleshooting their pond issues.

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Paid Search Specialist

Are you looking to join a well-resourced marketing team that maintains high retention? Our Paid Search Specialist (PPC Specialist) is key to future company growth and responsible for all pay-per-click (PPC) campaigns. The ideal candidate must possess a keen understanding of paid search as they will create, manage, monitor, and analyze the accounts.

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Product Innovation Engineer

Are you looking to contribute to a cutting-edge team? Are you excited about the opportunity to use your skills and support the development of products with a drive to learn more? If yes, we need you as our Product Innovation Engineer to be apart of our existing product development team! To create new product offerings to be sold under The Pond Guy and Airmax brand.

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Production

Are you looking for a place to work that provides an established process in which you can learn with practice? Do you prefer a professional workplace where the focus is on details and getting things "right"? We are looking for a hardworking, smart, team player on our Production team! Our Production employees are instrumental as we deliver quality service to our customers with a focus on accuracy and detail.

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Quality Manager

Do you prefer a professional workplace where the focus is on details and getting things “right”? Are you concerned with accuracy and want the necessary training to become an expert? Our Quality Manager is a critical contributor to ensuring quality supplies are provided to customers.

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Recruiting Coordinator

Do you find it exciting to meet new people and are an enthusiastic contributor to your team? Our Recruiting Coordinator is a critical contributor to our HR team. This is an excellent opportunity for a HR professional. There is a family dynamic at The Pond Guy that extends to our applicants as we strive to give them the highest quality service possible.

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Sales Support

Are you customer focused and enjoy helping others? The Sales Support Representative role involves being a key liaison between customers and the Airmax team, ensuring excellent service and communication. Responsibilities include assisting the sales team, managing orders and quotes, addressing inquiries, handling warranties, and conducting various tasks. This position is ideal for a customer-focused individual who thrives in a dynamic, team-oriented environment.

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Service Technician (Landscaping)

Do you love the water and being outside? Are you good with people and take pride in your work? We are looking for people who love to be outdoors and have the ability to communicate effectively and professionally with our customers. Our service technicians are involved in the management of nuisance algae and aquatic weeds in and around our customers’ waters.

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Service Technician Assistant (Landscaping)

Are you looking for summer work with an option to turn it into year-round? Our Service Technician Assistant is a critical contributor to providing our customers with quality service. Our technicians are involved in the management of nuisance algae and aquatic weeds in and around our customers’ waters while being good stewards of the environment.

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Shipping/Warehouse

Do you enjoy being on the go and working in a fast-paced environment that has a family feel to it? Our newer building provides a feeling of shopping in your favorite well-lit big-box store with spacious aisles and a tidy, organized environment. While there is plenty of room, there is still a tight-knit tribe feeling working alongside a team of 30 coworkers.

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General Apply

Year after year, The Pond Guy continues to grow and recruit talented people to join our Tribe. Our current job listings don’t always reflect future growth opportunities. If you don't see the specific role you are looking for or have read our reviews and are interested in joining our Tribe, please let us know your areas of interest.

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Internships at The Pond Guy

Are you interested in doing meaningful work while learning more about your chosen career field? Our paid interns will gain practical, real-world experience in the following areas of study: Accounting, Engineering, Human Resources, IT, and Marketing. As an intern, you will also have exposure to other business areas through job shadowing and networking opportunities.

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Tribe Testimonials

Learn More About Our Departments

  • Accounting
  • Customer Service
  • Human Resources (HR)
  • Information Technology (IT) & Software Development
  • Facilities / Maintenance
  • Local Service
  • Marketing & Creative
  • Outside Sales/Airmax, Inc.
  • Product Development
  • Production
  • Purchasing
  • Shipping/Distribution Center

Benefits

Your Health is Important to Us

Health, vision and dental insurance for you and your dependents. The Pond Guy provides a monthly contribution to help cover these costs. Short-term disability insurance. This is a great option for employees as it provides coverage for injuries and/or surgeries for events that occur outside of work as well as maternity leave. Life insurance at NO COST to the employee.

We Help You Plan for the Future

401(k) with employer match. Our plan is absolutely amazing! Employees can roll over and/or begin contributing to their 401(k) after 90 days of employment. After one year of employment, The Pond Guy matches 401(k) contributions 1 for 1, up to 4%. Employees are fully vested immediately.

Work and Life Balance

Paid Time Off (PTO) after 90 days. Immediate eligibility for eight (8) company-paid holidays. We care about our employees’ needs and ensure there are opportunities for open communication. Managers meet individually with employees quarterly (or more frequently) and are available to discuss any concerns employees have.

Culture is Key

We’ve all had that first day on the job... The one where we’re so impressed with the company’s excitement of their core values only to find out that that’s it. That’s where it ends. The book shuts and they're never spoken of again. That’s not us. We know that to ensure our culture reflects our core values we must practice them every day and work hard to continue, grow and sharpen them. We openly discuss these core values through our quarterly review process as well as through our training. We actively look for individuals to join our team who share these values!

Life at The Pond Guy

A Look Inside The Pond Guy

We have a large campus with state-of-the-art facilities, equipment, and advanced technology. We invest millions in technology so our teams can continuously improve and innovate. Our workspaces are modern, bright, and clean.

For breaks and lunch, we have a beautiful kitchen which features café style seating and couches. We also have an outside eating area with a great view of our Koi pond, and a full-size pond is just a 5-minute walk away with another great seating area. On those hot summer days, our Events Team can be found whipping up slushies for the Tribe. There is always something fun happening at The Pond Guy.

Hands down the top ranked item that employees love about working here is the people. Employees often describe our working environment as laid-back with high expectations. Very contradictory, right? We say the same thing every time it comes up.

The culture is usually explained as a place people feel they can relate and communicate with coworkers and enjoy the comradery and teamwork of driving to meet goals together. Our culture creates an environment of caring and working hard to ensure our customers receive a quality product in an efficient manner.

At The Pond Guy we put emphasis on our Core Values — we strive to demonstrate them in our day-to-day life. Read more about our core values.

Awards

The Pond Guy was awarded the Top Workplaces honor from the Detroit Free Press. Awards are based on a confidential, third-party survey, in which 95.9% of our employees rated us as a top workplace. The company scored in the 99th percentile in the following areas: direction, values, appreciation, execution, and managers. The Pond Guy continues to grow, which is why we continue to hire and search for new members to join our tribe. In the past 5 years, we have steadily increased from 80 to almost 200 employees, and each employee is a valued member of our tribe. Are you interested in joining a growing company with an award-winning culture? Apply today!