Ecommerce Site Merchandiser
Does the idea of improving website navigation and user journeys excite you? This position will be responsible for organizing products and categories to create exceptional online shopping experiences across multiple websites. The Ecommerce Site Merchandiser is a critical contributor to our success. This role involves combining creativity, strategy, and analytics to drive success in ecommerce merchandising.
Email and SMS Strategist
Our Email & SMS Strategist is responsible for strategizing, executing, and optimizing email and SMS marketing campaigns to enhance customer engagement, retention, and revenue growth. This role requires a deep understanding of audience segmentation, lifecycle marketing, and data-driven decision-making. The ideal candidate has extensive experience with Klaviyo or similar, an analytical mindset, and a passion for delivering personalized, impactful messaging.
Fountain Maintenance & Installation Specialist
Love the water and being outside? Our Fountain Maintenance & Installation Specialist is a task focused position. Complete service calls for customers regarding their pond/lake equipment and lead installations of complete systems, including excavation, landscaping, and structural/electrical adjustments, utilizing heavy machinery when required.
Inside Sales Representative
Our Inside Sales Representative role combines customer service and technical sales into a position that offers everything you’ve been looking for.
Commissions and bonuses on top of a great base pay with no cold calling. Plus, you get the opportunity to coach and educate people on how to improve their ponds. Previous pond knowledge is not required—we will train you! We’d love for you to join our Inside Sales team—known as Pond Techs—here at The Pond Guy!
Maintenance Technician Lead
With a reputation for fast delivery, quality and superior customer service, our Maintenance Technician Lead is a critical contributor to ensuring our facilities remain functional and safe for our employees. This is a working leadership position. Under the guidance of the Facilities Manager, you will be responsible for leading a team of Maintenance Technicians to conduct building maintenance issues.
Production Material Handler
Are you looking for a place to work that provides an established process in which you can learn with practice? Our Production Material Handler is instrumental in delivering quality service to our customers. Expect thorough training on our processes such as replenishing production primary locations, and maintaining and organizing stock locations, which require a focus on accuracy and detail.
Shipping/Warehouse
Our Shipping/warehouse employees complete the daily picking, packing, and shipping of our customer orders while delivering quality service to our customers. You will receive thorough training in our shipping process, which requires exceptional accuracy and detail. Our new facility offers spacious aisles, organized warehouse and a tight-knit feeling working alongside a team of 30 coworkers.
General Apply
Year after year, The Pond Guy continues to grow and recruit talented people to join our Tribe. Our current job listings don’t always reflect future growth opportunities. If you don't see the specific role you are looking for or have read our reviews and are interested in joining our Tribe, please let us know your areas of interest.
Internships at The Pond Guy
Are you interested in doing meaningful work while learning more about your chosen career field? Our paid interns will gain practical, real-world experience in the following areas of study: Accounting, Engineering, Human Resources, IT, and Marketing. As an intern, you will also have exposure to other business areas through job shadowing and networking opportunities.
“The Pond Guy empowers us to ask questions and challenge procedures. I have no hesitation presenting ideas or concerns. Everyone is willing to listen, and there is open communication. It’s refreshing to have my work and my ideas valued and recognized.”
— Kelly V., Accounting
“I didn’t know anything about ponds, and I was hesitant to apply. Once I started with The Pond Guy, I realized that the position was less about what I knew and more about the culture that I fit into. We have a positive, supportive culture where everyone is empowered to succeed.”
— PJ S., Customer Service
“When people hear "The Pond Guy," they often think of a small pond digging company. They are as surprised as I was to learn the company is quite large with 15 diverse departments. There are year-round positions from entry-level to executive, designed for one thing, to help people enjoy ponds, everywhere!”
— Mike K., Local Services
“I love learning and growing my skillset, and The Pond Guy has supported me every step of the way. I started in shipping and moved to production. I became a trainer and then a leader in the mentorship program. I took a digital marketing class, and now I also I work in marketing.”
— Mark L., Shipping/Production/Marketing
“We do get busy with the production schedule, but it is always a team environment. We all work together to accomplish these big goals. Management is always supportive and looking for ways to help. It’s a good place to work.”
— Dawn V., Production
“From day one I felt like a part of things at the company. I feel comfortable and accepted. It’s a very positive environment.”
— Carey G., Production
“I love the family vibe here at The Pond Guy. Everyone is accepted for who they are and for the talents they bring to the workplace. The goals are high and it gets busy during the spring, but that just unites the team and fuels the positive energy.”
— Sydney P., Shipping
“I come from three generations of autoworkers, and my career was largely focused on the automotive industry, which is demanding with tight deadlines and little support. I was looking for a culture change where everyone supports each other toward a common goal. I found that culture at The Pond Guy.”
— Brendan H., Engineering
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Accounting
The Accounting team measures the success of the company and provides analysis as to how we arrived at our profit and loss and ways to continually improve. The team’s functions include overseeing accounts payable, accounts receivable, cash management, payroll, financial reporting, budgeting, forecasting, and risk management. We adhere to the company’s core values of “Invest Wisely” and “Continuously improve, innovate and simplify.”
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Customer Service
Customer Service provides the front line in our mission to be a group of passionate, knowledgeable pond professionals helping the world enjoy ponds.
Our Customer Service team engages with customers by providing e-mail, phone, and chat support. They are the Subject Matter Experts on our extensive product line, diving deep to understand the customer's underlying pond issues. Team members act as pond coaches, proactively helping customers troubleshoot technical equipment problems and find solutions to every unique pond problem.
Customer Service strives every day to live our core value to “Create wonderful customer experiences worth talking about".
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Human Resources (HR)
Our Human Resources team cultivates the positive culture we have at The Pond Guy. They host several employee events throughout the year and maintain open company communications.
Our HR team also manages human resource planning; recruitment and retention; workplace policies; training and development; performance reviews; promotions; benefits coordination; workplace health and safety; and so much more!
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Information Technology (IT) & Software Development
Our IT & Software Development team stays on the leading edge of technology to ensure The Pond Guy operates efficiently and effectively all while helping us enhance our customer experience. This team works closely with all departments within the company by working on various projects including application support, development, infrastructure, communication, servers, data storage, security, operating systems, endpoints, and software.
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Facilities / Maintenance
The Pond Guy has multiple facilities in Armada and Romeo, Michigan, where our products are designed, developed, tested, produced, packaged, and shipped. Our Facilities and Maintenance team ensures our Tribe has a safe, clean, and fully functional work environment. The team tackles large-scale facility upgrades as well as routine preventive maintenance.
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Local Service
Our southeast Michigan Pond & Lake Service Department provides aquatic services for over 500 waterbodies each season from 5,000 sq ft ponds up to lakes 10 acres and larger.
The Pond Guy has licensed Service Technicians familiar with common weeds and equipped with the right pond care tools such as spray boats and specialized cutters. The team also helps to install, remove, store and maintain our local customers’ pond equipment such as aeration systems and fountains.
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Marketing & Creative
The Marketing & Creative team develops and implements strategies to promote brand awareness and drive sales of The Pond Guy’s products or services. The team is responsible for managing various marketing campaigns and initiatives, with a focus on eCommerce, Digital, Creative, and Marketplace growth.
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Outside Sales/Airmax, Inc.
In addition to providing pond, lake, and water garden solutions directly to our customers, our Outside Sales team serves and builds professional relationships with industry dealers, distributors, professional pond and lake managers, specialty retailers, and other wholesale partners. The Outside Sales/Airmax team serves industry customers in all 50 states and 10 countries.
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Product Development
Our Product Development department includes Engineering, R&D, Quality, and our Repair Center. Our Engineers and R&D pros utilize state-of-the-art tools and technical principles to develop innovative products and find solutions to the industry’s most difficult design challenges.
The Quality team brings standardization into the production process, ensuring quality and consistency. Our Repair Center team handles repairs and warranty items for aerations systems and decorative fountains, all while gaining insight on ways to improve.
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Production
As part of Operations, our Production team guarantees everything we put our name on exceeds industry standards of quality and performance. Some of our stations on our production floor consist of dry fill, liquid fill, assembly benches and labeling. When you see The Pond Guy name, rest assured that you are getting the very highest quality, backed by our satisfaction guarantee.
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Purchasing
The Purchasing team works cross-functionally will all departments at The Pond Guy and is instrumental in providing quality service and on-time deliveries to our customers and Production Department. Our Purchasing department builds and maintains relationships with our vendors, all in an effort to maintain inventory levels to help Create Wonderful Customer Experiences Worth Talking About.
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Shipping/Distribution Center
As part of Operations, our Shipping team works hard to provide affordable, accurate, and fast shipping to our customers in all 50 states and 10 countries. From our Distribution Center, we store, pick, pack, and ship products to fulfill customers’ orders. Shipping takes care every step of the way, ensuring that orders arrive on time and are accurately and safely packaged.
Your Health is Important to Us
Health, vision and dental insurance for you and your dependents. The Pond Guy provides a monthly contribution to help cover these costs. Short-term disability insurance. This is a great option for employees as it provides coverage for injuries and/or surgeries for events that occur outside of work as well as maternity leave. Life insurance at NO COST to the employee.
We Help You Plan for the Future
401(k) with employer match. Our plan is absolutely amazing! Employees can roll over and/or begin contributing to their 401(k) after 90 days of employment. After one year of employment, The Pond Guy matches 401(k) contributions 1 for 1, up to 4%. Employees are fully vested immediately.
Work and Life Balance
Paid Time Off (PTO) after 90 days. Immediate eligibility for eight (8) company-paid holidays. We care about our employees’ needs and ensure there are opportunities for open communication. Managers meet individually with employees quarterly (or more frequently) and are available to discuss any concerns employees have.
Culture is Key
We’ve all had that first day on the job... The one where we’re so impressed with the company’s excitement of their core values only to find out that that’s it. That’s where it ends. The book shuts and they're never spoken of again. That’s not us. We know that to ensure our culture reflects our core values we must practice them every day and work hard to continue, grow and sharpen them. We openly discuss these core values through our quarterly review process as well as through our training. We actively look for individuals to join our team who share these values!
A Look Inside The Pond Guy
We have a large campus with state-of-the-art facilities, equipment, and advanced technology. We invest millions in technology so our teams can continuously improve and innovate. Our workspaces are modern, bright, and clean.
For breaks and lunch, we have a beautiful kitchen which features café style seating and couches. We also have an outside eating area with a great view of our Koi pond, and a full-size pond is just a 5-minute walk away with another great seating area. On those hot summer days, our Events Team can be found whipping up slushies for the Tribe. There is always something fun happening at The Pond Guy.
Hands down the top ranked item that employees love about working here is the people. Employees often describe our working environment as laid-back with high expectations. Very contradictory, right? We say the same thing every time it comes up.
The culture is usually explained as a place people feel they can relate and communicate with coworkers and enjoy the comradery and teamwork of driving to meet goals together. Our culture creates an environment of caring and working hard to ensure our customers receive a quality product in an efficient manner.
At The Pond Guy we put emphasis on our Core Values — we strive to demonstrate them in our day-to-day life. Read more about our core values.
Awards
The Pond Guy was awarded the Top Workplaces honor from the Detroit Free Press. Awards are based on a confidential, third-party survey, in which 95.9% of our employees rated us as a top workplace. The company scored in the 99th percentile in the following areas: direction, values, appreciation, execution, and managers. The Pond Guy continues to grow, which is why we continue to hire and search for new members to join our tribe. In the past 5 years, we have steadily increased from 80 to almost 200 employees, and each employee is a valued member of our tribe. Are you interested in joining a growing company with an award-winning culture? Apply today!
