Jason “THE POND GUY” Blake

Jason started small, like most entrepreneurs. Jason grew up working on his grandfather’s apple orchard where he was given the task to keep the algae from clogging the pumps in the irrigation ponds. While this was a daunting task for any teenage kid he soon realized that if he could control the algae it would not only keep the pumps clean, but he could have a place to swim, fish and play hockey.

Jason’s hobby soon became a job at the early age of 15. Living in a small town, word of Jason’s way with water spread quickly and he began to service several neighborhood ponds. As his client list grew he quickly realized he would need some help, after all, what 15 year-old doesn’t have an employee? He didn’t take long to recognize that his new employee would need two qualities, a truck and a driver’s license. Little did he know he had taken the first steps towards building a business that would far surpass anything he could have ever imagined.

Core Values

We’re not just a team, we’re a tribe.

A team is something you do every once in a while. A tribe is more like a family and is ongoing. We have fun, pursue our goals together and feed on each other to grow. Everyone chips in ideas. We know as our tribe grows, we grow stronger, better and more efficient.

Having a positive attitude is everything.

We have a positive attitude towards all situations. That is what fuels us throughout the day. Can’t and impossible are not a part of our vocabulary.

We build relationships, communication is key.

We believe everything is about relationships and the communication that takes place within them. From our customers, to our employees, to our vendors, building lasting relationships is our utmost importance. We treat people like we would want to be treated. We know that to connect with people you can't be arrogant, condescending or egotistical. You have to listen, be compassionate and be humble.

We keep things simple.

We tried complex, it doesn't work. Everything we do, we spend tons of time making it as simple as possible. We know with ponds, things can get a little complicated and we don't believe they have to be. Ponds should be relaxing and fun, so we let ourselves deal with the complexity so we can let our customers deal with the simplicity of enjoying a pond. We go out of our way to make the shopping experiences for our customers simple and easy.

We continuously improve and adapt.

We don't fear change, we embrace it. Without change, we would not be able to grow, personally and professionally. Without change, we stay the same. In a world where change is constant, we feel our competitive advantage is that we constantly change in the process.

Create wonderful customer experiences worth talking about.

When customers shop with us, we want them to have such a great experience that they will go on to tell others about us. We choose not to be normal or average in customer service. Our customers are the CEOs. They drive the growth and direction of our business. For this reason we are willing to go the extra mile for them.

The sustainability of the pond guy.

We know that at the end of the day, we care whether or not the company succeeds. We want the company to succeed. We know that without wise investment, we cannot move forward into the future.


Our Tribe

Angela S., Customer Service Manager

Angela S.

Customer Service Manager

Angela S.

Customer Service Manager

Angela started at The Pond Guy in 2020 as the Customer Service Manager to oversee our customer service team and grow and develop her team. She has spent the entire spring/summer 2020 season learning all things pond-related by working as a Pond Tech. Angela joins the tribe with more than 15 years in Retail Management and Customer Service experience.

Erica R., Pond Tech and Store Coordinator

Erica R.

Pond Tech and Store Coordinator

Erica R.

Pond Tech and Store Coordinator

Erica joined The Pond Guy in 2019 as a Pond Tech with over 10 years of Customer Support & Technical Support experience. In 2021, she also began supporting our Local Store Front customer base, giving her more hands-on experience with our products. She looks forward to helping pond & water garden enthusiasts maintain their ponds & troubleshoot any issues they may have!

Harrison H., Tech Support Manager

Harrison H.

Tech Support Manager

Harrison H.

Tech Support Manager

Since starting at The Pond Guy in April of 2018, Harrison has quickly gained experience working as a Pond Tech, assisting customers in troubleshooting, and planning their ponds. He also works in our service department as a certified applicator, treating ponds, installing fountains & aeration units, and gaining real hands-on experience.

Ed Z., Tech Support

Ed Z.

Tech Support

Ed Z.

Tech Support

Ed started with The Pond Guy in 2020 as a Pond Tech. He brings to our Tribe nearly 15 years of customer service and retail management experience. He loves assisting customers who are passionate about their ponds and helping them solve problems, answer questions, and find solutions to make their ponds more enjoyable.

Corie J., Tech Support

Corie J.

Tech Support

Corie J.

Tech Support

Corie joined The Pond Guy Tribe in 2020 after working with non-profits for 8 years, specializing in summer camp! She graduated with a degree in Outdoor Recreation and to this day loves to get outside. Corie is excited to learn a new career path and help our TPG customers achieve their pond goals.

Andy D., Tech Support

Andy D.

Tech Support

Andy D.

Tech Support

Andy started as a Pond Tech with The Pond Guy in 2018. He joined the tribe after more than 10 years in customer service and retail management. He enjoys interacting with new people and creating a great experience with everyone he works with.

Trevor H., Pond Tech

Trevor H.

Pond Tech

Trevor H.

Pond Tech

Trevor started at The Pond Guy in 2018. With a lifelong passion for aquatics, he received his degree in Aquatic Biology. As the on-staff Aquatic Biologist, he enjoys figuring out the right solution to some of the most difficult problems while helping the customer learn along the way.

Camille P., Pond Tech

Camille P.

Pond Tech

Camille P.

Pond Tech

Camille has over 15 years of experience in Customer Service in the restaurant and retail industry. What she enjoys most about working at The Pond Guy is having the opportunity to help a customer find the products they need to solve any pond-related issues.

Paul D., Pond Tech

Paul D.

Pond Tech

Paul D.

Pond Tech

Paul started at The Pond Guy back in 2013 as a Pond Tech. He is such a team player and has quite often helped fill in at our retail store with maintaining our multiple water gardens out front. This hands-on experience has come in handy more times than we can count! Paul gets a lot of repeat customers calling in for him to help them.

Pj S., Pond Tech

Pj S.

Pond Tech

Pj S.

Pond Tech

PJ started with The Pond Guy in 2020. She has over 20 years of Customer Service and Sales experience. With a bachelor's degree in Fine Arts, she loves all the creative designs of water gardens. Growing up on Lake St. Clair, she has a passion for all things water. PJ takes pride in helping customers fully enjoy their ponds.

Shaun Z., Pond Tech

Shaun Z.

Pond Tech

Shaun Z.

Pond Tech

Shaun joined The Pond Guy tribe in 2021. He has over 17 years of Customer Service, Business Management, and Entrepreneurship experience. Creating healthy ponds fits in perfectly with his passion for the outdoors and improving wildlife habitat! Shaun also has a love for hunting, gardening, music, and cooking on the grill.

Nancy R., Pond Tech

Nancy R.

Pond Tech

Nancy R.

Pond Tech

Nancy began her career with The Pond Guy in 2018. Nancy spent many years in IT working troubleshooting issues to find the proper solution for customers. She is excited to troubleshoot pond concerns. Nancy enjoys interacting with customers and helping them find the right product to meet their needs and exceed their expectations.

Megan A., Pond Tech

Megan A.

Pond Tech

Megan A.

Pond Tech

Megan joined The Pond Guy in 2021. She joined the tribe with over 10 years of sales and retail management experience. She enjoys assisting customers with their pond needs, and helping customers be able to experience the full potential, and beauty, of what their pond has to offer!

Julie S., Pond Tech

Julie S.

Pond Tech

Julie S.

Pond Tech

Julie comes to the Pond Guy with over 20 years in Retail Sales, Banking, and Customer Service Experience. "I have a passion for Gardening and helping customers enjoy their ponds, lakes, and water gardens." She also spends her free time volunteering in her community.

Garrett H., Pond Tech

Garrett H.

Pond Tech

Garrett H.

Pond Tech

Garrett started with The Pond Guy in 2018. He has diverse manufacturing, sales & customer service background which is a great fit for our company. He strives to find the right solution for each client's specific pond needs and enjoys the rapport he has with the customers and the other pond techs.

Ashley F., Pond Tech

Ashley F.

Pond Tech

Ashley F.

Pond Tech

Ashley started at The Pond Guy in 2021. She joined the tribe with over 10 years of customer service and training experience. What she loves the most about working for The Pond Guy is helping our wonderful customers with anything that they need to enjoy their ponds and water gardens.

Kurt K., Pond Tech

Kurt K.

Pond Tech

Kurt K.

Pond Tech

Kurt started with The Pond Guy in 2018 as a Pond Tech. He has spent his last 18 years in transportation management and 10 years prior in outdoor sporting goods retail. When not helping customers with their pond and lake needs, he can be found in the local store or in waders maintaining one of the many ponds surrounding The Pond Guy.

Stephanie F., Pond Tech

Stephanie F.

Pond Tech

Stephanie F.

Pond Tech

I started at The Pond Guy in January 2022. I have over 15 years of customer service and 8.5 years of marketing. What I love about working at The Pond Guy is being able to help our customers with all their pond needs and water garden needs. I love spending time with my family and embracing the many adventures that we will have.

Kim R., Pond Tech

Kim R.

Pond Tech

Kim R.

Pond Tech

Kim has over 20 years of experience in customer service & sales and aims to always exceed customers’ expectations. She has a servant-driven heart with a passion to help The Pond Guy customers find resolutions for their concerns, along with the products & tools they need to maintain and enjoy healthy & beautiful ponds and water gardens.

Dave K., Pond Tech

Dave K.

Pond Tech

Dave K.

Pond Tech

Dave started with The Pond Guy in Spring 2021 as a state of Michigan certified service applicator. After a successful season in service, Dave joined our Pond Tech team in November. With over 20 years of retail sales and management experience, Dave has a passion for learning and passing on his knowledge to our guests to assist them with all their pond and water garden needs.

Jenny M., Pond Tech and Web Content Marketing Specialist

Jenny M.

Pond Tech and Web Content Marketing Specialist

Jenny M.

Pond Tech and Web Content Marketing Specialist

Jenny joined The Pond Guy in 2018 after 20+ years in hospitality management. As a Pond Tech, she enjoys creating maintenance plans for customers' ponds, troubleshooting concerns, and ensuring they have everything they need to enjoy their pond for the season. Jenny looks forward to using her love of ponds and product knowledge to help others.

Torrah L., Pond Tech

Torrah L.

Pond Tech

Torrah L.

Pond Tech

Torrah started at The Pond Guy in 2021. She has a background in higher education and brings her love of learning to the wonderful world of ponds! Torrah enjoys problem-solving and helping customers make the most of their ponds and water gardens. She spends her free time enjoying the natural world and snuggling her 100 lb puppy named Oskar.

Joel G., Pond Tech

Joel G.

Pond Tech

Joel G.

Pond Tech

Joel started as a Pond Tech with The Pond Guy in 2018. He joined the tribe after 8 years in the mental health field. He has always loved solving problems and ponds are simply that, just another problem ready to be solved. When he is not fixing the world's pond problems, he is spending time with his wife (Kayla) and son Jamison they also have another son on the way!

Heather H., Pond Tech

Heather H.

Pond Tech

Heather H.

Pond Tech

Heather joined The Pond Guy in the Fall of 2021 as a Pond Tech. She has over 25 years of experience in Office and Retail Management, Customer Service, and Administrative Support. Heather appreciates taking part in The Pond Guy Tribe by engaging with others and building positive relationships. She looks forward to a future of continued professional and personal growth with TPG!

Ranisha J., Pond Tech

Ranisha J.

Pond Tech

Ranisha J.

Pond Tech

Ranisha started as a Pond Tech with The Pond Guy in 2021. She joined the tribe after more than 13 years in retail management and customer service. She enjoys interacting with new people and looks at the positive in every situation. What she loves the most about working at The Pond Guy is the TRIBE mentality, and the opportunity to help customers find the right product to meet their needs and exceed their expectations.

Gia B., Customer Care Lead

Gia B.

Customer Care Lead

Gia B.

Customer Care Lead

Gia began working for The Pond Guy in 2013 processing online and mail orders. She then moved on as a Pond Tech to help customers with anything pond-related. She currently works as the Customer Care Lead providing help with warranty and order-related concerns and leading the Customer Care Team.

Kaylen R., Customer Care

Kaylen R.

Customer Care

Kaylen R.

Customer Care

Kaylen started with The Pond Guy in 2018 as a Pond Tech. Growing up with a water garden, she has always enjoyed the experience of ponds, water plants, and pet fish. Having worked years in customer service, Kaylen has the experience and ability to help and is excited to assist any customer with their pond needs.

Kate O., Customer Care

Kate O.

Customer Care

Kate O.

Customer Care

Kate joined The Pond Guy in 2020 as a Pond Tech. She joined the team with a Master's in Kinesiology and after leaving her position as a D1 Volleyball coach went into customer service. She grew up loving the outdoors and loves learning about water bodies and how to treat them. She enjoys assisting others and keeping their ponds and lakes looking beautiful.

Angie F., Customer Care

Angie F.

Customer Care

Angie F.

Customer Care

Angie was interested in the pond tech position because she was a TPG customer. She owns a pond and has used several of the products herself. She is eager to assist you with your pond needs and understands the excitement that comes when you have your pond in tip-top shape.

Melissa S., Customer Care Support Manager

Melissa S.

Customer Care Support Manager

Melissa S.

Customer Care Support Manager

Melissa began her career with The Pond Guy in March 2019 as part of the customer service team. She joined the tribe with a background in recruitment, customer service, and data entry. Melissa plays an intricate role in supporting our online customers by answering customer emails and processing web orders.

Sydne K., Customer Care Support

Sydne K.

Customer Care Support

Sydne K.

Customer Care Support

Sydne began with The Pond Guy for the summer of 2019 as part of the production and shipping team. She returned in May of 2020, moving onto a Customer Care Support role. Sydne works with our online customers by answering customer emails and processing web orders.

Brett N., Customer Care Support

Brett N.

Customer Care Support

Brett N.

Customer Care Support

Brett began her career at The Pond Guy in August of 2021 as a part of the Customer Support Admin team. She has a background in customer service and accounting. She works with our online clients by processing web orders and responding to customer inquiries.

Lisa R., Customer Care Support

Lisa R.

Customer Care Support

Lisa R.

Customer Care Support

I love spending time in the outdoors. I go on a new adventure every year from hot air balloon rides to fishing charters. I've been with The Pond Guy since April 2019 working in shipping and production. I am excited to learn new aspects of the company in Customer Care Support!

Missy S., Customer Care Support

Missy S.

Customer Care Support

Missy S.

Customer Care Support

Melissa started working with The Pond Guy in 2019 in the local store and service office. Now she is working on the Customer Support Administrative team to help assist our online customers. Melissa loves the outdoors. She brings her passion for helping customers along with her love of nature to make sure every customer she works with has a positive experience.

Kelsey R., Customer Care Support

Kelsey R.

Customer Care Support

Kelsey R.

Customer Care Support

Kelsey started at The Pond Guy in the spring of 2021. She joined the Customer Support Admin team with a background in customer service and data maintenance. She has been expanding her knowledge to assist customers with all questions they may have. She works behind the scenes to guarantee web orders, emails, and customer concerns are all addressed.

Missi S., Customer Care Support

Missi S.

Customer Care Support

Missi S.

Customer Care Support

Missi started with The Pond Guy in 2019 as a part of the warehouse and shipping team. After spending about a year fulfilling customer orders and processing returns, she moved into a Customer Care Support role. Now, her focus is supporting the customer service team both behind the scenes and by answering customer emails and calls.

Paula T., Customer Care Support

Paula T.

Customer Care Support

Paula T.

Customer Care Support

Paula began her career at The Pond Guy in November of 2021 as a part of the Customer Support Admin team. She has spent her entire career in customer service. She works with our online clients by processing web orders and responding to customer inquiries. She looks forward to a future of continued professional and personal growth with TPG.

Anne Marie T., Recruiting and Training Coordinator

Anne Marie T.

Recruiting and Training Coordinator

Anne Marie T.

Recruiting and Training Coordinator

Anne Marie started with The Pond Guy in 2016 as a Pond Tech. She has over 10 years of Customer Service experience and likes helping pond owners with their questions and troubleshooting so they can enjoy their ponds. She also schedules and leads our new hire training to help employees navigate our systems to be successful.

Lauren K., Hiring Support Specialist

Lauren K.

Hiring Support Specialist

Lauren K.

Hiring Support Specialist

Lauren began working for The Pond Guy in July 2020. She has a background of 16 years in customer service. As a lover of animals, she knew The Pond Guy would be a great fit for her! As a customer service admin and now the hiring support specialist Lauren supports online customers and applicants.

Janelle P., Human Resources Specialist

Janelle P.

Human Resources Specialist

Janelle P.

Human Resources Specialist

Janelle is our Human Resources Specialist. She began her career at The Pond Guy in 2013 as a Pond Tech and with the continual growth of the company, she has held different positions within the company including Procedure Specialist & Customer Service Manager. Her main focuses are hiring and keeping the culture alive by planning events and coordinating our employee swag program.

Kelly S., VP of Culture & Customer Experience

Kelly S.

VP of Culture & Customer Experience

Kelly S.

VP of Culture & Customer Experience

Kelly started at The Pond Guy in 2016 as a Pond Tech. Shortly after she advanced into the Local Store & Service Office Manager position and then the Customer Experience Manager role. After developing her backfill she was able to take on a new role for the company. She is now overseeing hiring and is able to develop internal employees to create wonderful customer experiences.

Joe M., Vice President & General Manager

Joe M.

Vice President & General Manager

Joe M.

Vice President & General Manager

Joe started with The Pond Guy in 2003 in the service department, raking ponds for extra money while going to college. As the company started to grow, he took on more responsibility and quickly rose through the ranks of shipping/receiving, sales, accounting, IT, and marketing. Since 2008, he has held the position of Vice President & General Manager.