Meet The Pond Guy

Angela started at The Pond Guy in 2020 as the Customer Service Manager to oversee our customer service team and grow and develop her team. She has spent the entire spring/summer 2020 season learning all things pond-related by working as a Pond Tech. Angela joins the tribe with more than 15 years in Retail Management and Customer Service experience.

Shelby started with The Pond Guy in 2014 as a Pond Tech. With the continual growth of the company, she has held several positions including Email & Social Media Specialist. As the Customer Service Quality Assurance Specialist, she monitors the effectiveness and quality of incoming calls and emails, determines performance gaps, and establishes solutions for the team to improve.

Since starting at The Pond Guy in April of 2018, Harrison has quickly gained experience working as a Pond Tech, assisting customers in troubleshooting, and planning their ponds. He also works in our service department as a certified applicator, treating ponds, installing fountains & aeration units, and gaining real hands-on experience.

Kate joined The Pond Guy in 2020 as a Pond Tech. She joined the team with a Master's in Kinesiology and after leaving her position as a D1 Volleyball coach went into customer service. She grew up loving the outdoors and loves learning about water bodies and how to treat them. She enjoys assisting others and keeping their ponds and lakes looking beautiful.

Corie joined The Pond Guy Tribe in 2020 after working with non-profits for 8 years, specializing in summer camp! She graduated with a degree in Outdoor Recreation and to this day loves to get outside. Corie is excited to learn a new career path and help our TPG customers achieve their pond goals.

Andy started as a Pond Tech with The Pond Guy in 2018. He joined the tribe after more than 10 years in customer service and retail management. He enjoys interacting with new people and creating a great experience with everyone he works with.

Megan joined The Pond Guy in 2021. She joined the tribe with over 10 years of sales and retail management experience. She enjoys assisting customers with their pond needs, and helping customers be able to experience the full potential, and beauty, of what their pond has to offer!

Dave started with The Pond Guy in Spring 2021 as a state of Michigan certified service applicator. After a successful season in service, Dave joined our Pond Tech team in November. With over 20 years of retail sales and management experience, Dave has a passion for learning and passing on his knowledge to our guests to assist them with all their pond and water garden needs.

Paul started at The Pond Guy back in 2013 as a Pond Tech. He is such a team player and has quite often helped fill in at our retail store with maintaining our multiple water gardens out front. This hands-on experience has come in handy more times than we can count! Paul gets a lot of repeat customers calling in for him to help them.

Trevor started at The Pond Guy in 2018. With a lifelong passion for aquatics, he received his degree in Aquatic Biology. As the on-staff Aquatic Biologist, he enjoys figuring out the right solution to some of the most difficult problems while helping the customer learn along the way.

Camille has over 15 years of experience in Customer Service in the restaurant and retail industry. What she enjoys most about working at The Pond Guy is having the opportunity to help a customer find the products they need to solve any pond-related issues.

Garrett started with The Pond Guy in 2018. He has diverse manufacturing, sales & customer service background which is a great fit for our company. He strives to find the right solution for each client's specific pond needs and enjoys the rapport he has with the customers and the other pond techs.

Nancy began her career with The Pond Guy in 2018. Nancy spent many years in IT working troubleshooting issues to find the proper solution for customers. She is excited to troubleshoot pond concerns. Nancy enjoys interacting with customers and helping them find the right product to meet their needs and exceed their expectations.

Julie comes to the Pond Guy with over 20 years in Retail Sales, Banking, and Customer Service Experience. "I have a passion for Gardening and helping customers enjoy their ponds, lakes, and water gardens." She also spends her free time volunteering in her community.

PJ started with The Pond Guy in 2020. She has over 20 years of Customer Service and Sales experience. With a bachelor's degree in Fine Arts, she loves all the creative designs of water gardens. Growing up on Lake St. Clair, she has a passion for all things water. PJ takes pride in helping customers fully enjoy their ponds.

Ashley started at The Pond Guy in 2021. She joined the tribe with over 10 years of customer service and training experience. What she loves the most about working for The Pond Guy is helping our wonderful customers with anything that they need to enjoy their ponds and water gardens.

Stephanie joined The Pond Guy in January 2022 after 15 years in customer service and 8.5 years in marketing. She loves helping customers with all their pond, lake, and water garden needs. When not talking about aquatic habitats, Stephanie spends her time out and about on family adventures.

Ashton started with The Pond Guy in April of 2022. She joined the Customer Support team with experience in customer service and armed nuclear security. Ashton has since joined the Pond Tech team. She looks forward to helping customers achieve their pond goals and to continue growing with the TPG tribe!

Joel started as a Pond Tech with The Pond Guy in 2018. He joined the tribe after 8 years in the mental health field. He has always loved solving problems and ponds are simply that, just another problem ready to be solved. When he is not fixing the world's pond problems, he is spending time with his wife (Kayla) and son Jamison they also have another son on the way!

Nikki started with The Pond Guy in March 2020. She has worked with our shipping warehouse, our production team, and out in the field as a state of Michigan certified service applicator. After two successful seasons in service, Nikki joined our Pond Tech team in November. Nikki has a passion for learning and passing on her knowledge to our customers to assist them with all their pond and water garden needs.

Ranisha started as a Pond Tech with The Pond Guy in 2021. She joined the tribe after more than 13 years in retail management and customer service. She enjoys interacting with new people and looks at the positive in every situation. What she loves the most about working at The Pond Guy is the TRIBE mentality, and the opportunity to help customers find the right product to meet their needs and exceed their expectations.

Kelsey has been growing with The Pond Guy since the spring of 2021. With previously worked in the Customer Care Support department, she has gained a great deal of knowledge that helps her navigate any problem that is thrown her way! She has recently earned the badge of Pond Tech and she hopes to be able to support customers by building great relationships through her education and expertise.

Kim has over 20 years of experience in customer service & sales and aims to always exceed customers’ expectations. She has a servant-driven heart with a passion to help The Pond Guy customers find resolutions for their concerns, along with the products & tools they need to maintain and enjoy healthy & beautiful ponds and water gardens.

Rose joined The Pond Guy in 2022 as a Pond Tech. She brings 10 years of customer service & retail management experience. She loves problem-solving and researching solutions for our customers. Rose is excited to plan out new pond builds, find lasting results, and help her customers achieve their dream backyard pond!

Hanna started at The Pond Guy in January 2023 as a Pond Tech. She comes to us with over 10 years of customer service experience. When she isn’t at work you can find her gardening, fishing, camping or spending time with her family and pets! Hanna is looking forward to helping you create and maintain a beautiful pond.

Megan joined The Pond Guy Tribe as a Pond Tech in December 2022. She brings a broad background of Customer Service experience with her and has a passion for helping others. Megan is very family-oriented and has always loved spending time exploring and enjoying the outdoors. She is excited to be able to help customers with their water garden, pond, and lake needs!

Jenny joined The Pond Guy in 2018 after 20+ years in hospitality management. As a Pond Tech, she enjoys creating maintenance plans for customers' ponds, troubleshooting concerns, and ensuring they have everything they need to enjoy their pond for the season. Jenny looks forward to using her love of ponds and product knowledge to help others.

Amber joined the Pond Guy in 2022 as a Chat and Email Specialist. She enjoys assisting customers with all their pond and fish care needs. When not at work, she enjoys spending time with her family and friends.

Gia began working for The Pond Guy in 2013 processing online and mail orders. She then moved on as a Pond Tech to help customers with anything pond-related. She currently works as the Customer Care Lead providing help with warranty and order-related concerns and leading the Customer Care Team.

Kaylen started with The Pond Guy in 2018 as a Pond Tech. Growing up with a water garden, she has always enjoyed the experience of ponds, water plants, and pet fish. Having worked years in customer service, Kaylen has the experience and ability to help and is excited to assist any customer with their pond needs.

Angie was interested in the pond tech position because she was a TPG customer. She owns a pond and has used several of the products herself. She is eager to assist you with your pond needs and understands the excitement that comes when you have your pond in tip-top shape.

Lisa joined The Pond Guy in 2019, working in shipping and production. She soon moved to Customer Care Support and then to Customer Care, assisting with customer resolutions, returns, and warranty questions. When not helping customers with their ponds and lakes, you'll find Lisa in the great outdoors enjoying many adventures, from hot air balloon rides to fishing charters.

Missi started with The Pond Guy in the spring of 2019. Since starting, she has worked with many departments, including Shipping/ Warehouse, Returns, and Customer Care Support. She has since joined the Customer Care Team, handling anything from returns to customer resolutions. She loves the positive atmosphere that The Pond Guy provides its employees and strives to share that positivity with each customer.

Melissa began her career with The Pond Guy in March 2019 as part of the customer service team. She joined the tribe with a background in recruitment, customer service, and data entry. Melissa plays an intricate role in supporting our online customers by answering customer emails and processing web orders.

Marsha has been with The Pond Guy since August of 2022 on the Customer Care Support Team. Before working here, she spent several years in Customer Service at a local gymnastics facility. She is excited to use her willingness to help customers by answering customers' phone calls and emails.

Sydne began with The Pond Guy for the summer of 2019 as part of the production and shipping team. She returned in May of 2020, moving onto a Customer Care Support role. Sydne works with our online customers by answering customer emails and processing web orders.

Sarah came to The Pond Guy excited to learn how to improve her own pond. Now part of the tribe assisting customers with questions by answering emails, processing web orders and tracking packages; when she is not hard at work, she can be found spending time with family and traveling every opportunity she gets.

Klarissa started at The Pond Guy in 2021 as part of the warehouse and shipping Department. With her background in customer service and retail management, she moved into the Customer Care Support role to work directly with customers and assist in providing excellent customer service. Klarissa is now assisting our online customers by answering emails, processing web orders, and focusing on customers' inquiries and concerns.

Janet began her career with The Pond Guy in February 2022. She joined the Customer Support Admin team after 25 years in the teaching profession. She works with our online customers by processing web orders, tracking packages, and responding to customers’ emails. Janet has been expanding her knowledge of ponds and lakes and is eager to assist customers with their questions.

Dawn began with The Pond Guy in the Fall of 2022 with the Customer Care Support Team. She works directly with customers and provides excellent customer service by answering calls, and emails, processing web orders, and focusing on customers' inquiries and concerns. When not at work, she enjoys spending time with her family and enjoying the great outdoors.

Paula began her career at The Pond Guy in November of 2021 as a part of the Customer Support Admin team. She has spent her entire career in customer service. She works with our online clients by processing web orders and responding to customer inquiries. She looks forward to a future of continued professional and personal growth with TPG.

Anne Marie started with The Pond Guy in 2016 as a Pond Tech with over 20 years of customer service experience. She has continued to grow with the company and is now a part of our HR Department. She is leading our department shadow program, conducting interviews, sourcing new applicants, and scheduling training for new hires.

Lauren began working for The Pond Guy in July 2020. She has a background of 16 years in customer service. As a lover of animals, she knew The Pond Guy would be a great fit for her! As a customer service admin and now the hiring support specialist Lauren supports online customers and applicants.

Janelle is our Human Resources Specialist. She began her career at The Pond Guy in 2013 as a Pond Tech and with the continual growth of the company, she has held different positions within the company including Procedure Specialist & Customer Service Manager. Her main focuses are hiring and keeping the culture alive by planning events and coordinating our employee swag program.

Kelly started at The Pond Guy in 2016 as a Pond Tech. Shortly after she advanced into the Local Store & Service Office Manager position and then the Customer Experience Manager role. After developing her backfill she was able to take on a new role for the company. She is now overseeing hiring and is able to develop internal employees to create wonderful customer experiences.

Joe started with The Pond Guy in 2003 in the service department, raking ponds for extra money while going to college. As the company started to grow, he took on more responsibility and quickly rose through the ranks of shipping/receiving, sales, accounting, IT, and marketing. Since 2008, he has held the position of Vice President & General Manager.