Meet The Pond Guy
We are a group of passionate pond people helping the world enjoy ponds. We offer innovative, proven solutions delivered with a commitment to complete satisfaction...guaranteed!
CUSTOMER CARE TEAM
Customer Care Manager
Janelle began her career at The Pond Guy in 2013 as a Pond Tech. With the continual growth of the company, she has advanced a few times to Aeration Specialist, Assistant Manager and is now our Customer Care Manager. Janelle oversees our customer service team and trains all new employees.
Pond Tech/Aeration Specialist
Liz joined The Pond Guy in 2014 as a Pond Tech after completing her graduate studies in wetlands and wildlife management. As Aeration Specialist, Liz oversees the development of the personalized aeration layouts and works with aeration customers to address any questions they have on our systems.
Customer Care Support
Beth started with The Pond Guy in 2012 as a Pond Tech and currently she is part of the Customer Care Support team. Some of her daily tasks include processing web orders, answering customer emails and other behind the scene tasks. Beth has also spent a lot of time in our local store, assisting customers with their pond needs.
Chris began his journey at The Pond Guy as a Service Applicator in 2014. Growing with the company, Chris moved into the customer service department. Chris' applicator background has helped him a lot with identifying customers' weeds and knowing which product to use to treat them.
Shelby started with The Pond Guy in 2014 as a Pond Tech. As a Pond Tech she troubleshoots and provides maintenance plans for customers based on their unique pond needs. In addition, Shelby also oversees our internal product training for other Pond Techs within her department.